Last Updated: 12/9/2025
Refunds for In-Person Courses
- A 100% refund, minus a $100 administrative fee, is available if requested at least 5 calendar days before the class start date.
- Refund requests must be emailed to: info@leveluprealestateacademy.com
No Refunds Are Issued:
- Within 5 days of the class start date
- On or after the first day of class
- For missed classes
- If the student does not complete the course
Transfers
- Students may request a one-time transfer to a future class if requested at least 5 calendar days before the class start date.
Pass Guarantee – Success Assurance Policy
Level-Up Real Estate Academy guarantees that our in-person courses are updated, accurate, and designed to prepare students to pass the Tennessee state exam.
If a student does not pass the required state licensing exam:
- They may retake our in-person course at no additional charge within a one-year period from their original course completion date.
- Students must use their current course books during the retake.
- If new or updated course books are required, an additional $100.00 materials fee will apply.
- The retake must occur during a regularly scheduled class offering.
- Attendance and participation rules apply the same as for first-time students.
Special or custom retake sessions will not be created.
This guarantee applies only to classes taught directly by Level-Up Real Estate Academy.
Online Courses (Third-Party)
Online real estate courses are not administered by Level-Up Real Estate Academy and are provided entirely through Aceable Agent, a third-party vendor.
All online course policies, refunds, and support requests must be handled directly through Aceable Agent.
Contact Information
For in-person class questions:
info@leveluprealestateacademy.com
555 East Main Street, Suite 107, Kingsport, TN 37660
